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Online communities: optimising touch points and customer journeys
Every contact with a brand can be a moment of truth. In order to make the customer experience and customer journey as pleasant as possible, it is
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Mobility of the future: Where is this journey taking us?
Hardly anything is as natural to us as mobility. But right now we are in the middle of the greatest change the concept of mobility has ever experienced.
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CLARITY
The complexity of our world is constantly increasing. In this context, we lay down the facts for you in a nutshell. We demonstrate what really matters. As our customer, we provide you with authentic insights into the lives and minds of your target audience. By offering you relevant data, deeper analyses, and sound advice, we give fresh impetus to the next steps of your professional journey.
RELIABILITY
We shall never forget that we are researchers devoted to science and precision. As our customer, you can always rely on our work. We assume responsibility beyond the project, aiming at making you sustainably successful.
INSPIRATION
The aspects of daily life are changing faster than ever. This poses challenges, but presents opportunities as well. We will facilitate your change processes by providing knowledge, stimuli, and creativity.
The whole world is our playing field
We provide services for all disciplines, irrespective of national borders. Produkt + Markt is the exclusive representative of Germany in the World Independent Network of Market Research (WIN), which currently has about 50 member states. For you, this means worldwide market research with one key contact in your language as well as international inspiration and expertise for your projects..
WIN
WIN
CREATION
Success goes beyond reducing risk. Engage your customers and employees to create new opportunities.
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best practice
ATTITUDE
Convincing people starts with understanding their beliefs, feelings and intentions. Uncover the unspoken.
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best practice
EXPERIENCE
Customer centricity pays off. Increase loyalty and advocacy efficiently.
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best practice
BEHAVIOUR
It is crucial to know how customers choose and use products and services. Observe and predict the moments of truth.
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best practice
Worldwidein 50 countries
100 per workshopIdeas
24/7INSPIARY Community
15.000 Healthcare ProfessionalsPanel
30000 Agricultural ProfessionalsPanel
1973 Year P+M was established
People130 employees
DailyCustomer feedback
N=100 in 91 secondsMobile Research
1.350 lof shampoo in a home use test nationwide
From 20 countries at the same timeExperts active on an online platform focussed on customer journeys
From 0 to 60mph in 2.7 secondsEthnographic interview in a Tesla
Yearly 2.600cups of coffee for the participants of our focus groups
More than 2 millionsteps per year walked by our mystery shoppers in shopping centres
We look forward to meeting you!